The order tracking page will explain the status of your order. If you have any further questions, you can reach out to our concierge via chat or email.
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Pending |
Your order is pending payment. You will not be charged until your payment is confirmed. |
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Processing |
We’ve received your order and will be preparing it for delivery shortly. |
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Shipped |
Your order has been picked up by our courier partner. |
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Partially Shipped |
Some items in your order have been picked up by our courier partner. You can expect two shipments of your order. |
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Delivered |
Your order has been marked as delivered. |
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Refunded |
Your refund request has been processed. |
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Cancelled |
Your order may have been cancelled either through your request or because we are unable to fulfill your order. |
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On Hold |
Your order may be placed on hold temporarily while the payment gateway verifies information with your bank. |