Only products purchased from trunc.ph may be returned online. You may return your items free of charge provided it is within the return period stated in the product page. Return periods vary by brand, product, and category.
All items must be returned new, in good condition, and in the item's original packaging, with complete tags and labels, with the original receipt, and with the Packing Slip.
All return requests are subject to approval. Ensure that you provide clear photos of the items to avoid any delays in the review and approval process.
Returns due to the following reasons shall be automatically declined:
- Items were not originally purchased from Trunc.ph
- Items have been altered, worn, or used
- Items were improperly handled by the customer
- Change of mind
Unless damaged or defective, the following items are not subject to returns:
- Color Cosmetics, Skin, Body and Hair Care, and Fragrances
- Lingerie, Hosiery, Swimwear, Undergarments, and Socks
- Face Masks
- Fine Jewelry & Watches
- Home Furnishings and Accessories
- Food & Beverage
- Appliances & Electronics
- Items were purchased on sale
Once your request for return is approved, please note that this does not yet guarantee a sure refund. The actual item returned shall still go through a final verification/evaluation process before your refund will be processed.
Shipping, handling, and delivery charges are non refundable except for defective or damaged items. For items confirmed to be defective, the value of the item at the time of your return shall be based on the price reflected in your receipt including shipping charges.
We have a friendly and knowledgeable customer service team available to assist you with exchange requests for damaged Lush items purchased through Trunc.ph. Please make sure to submit your exchange-in-store request within 7 days from the date of receipt of the item.
To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.
Once your request for exchange is approved, please note that the store will conduct a final verification/evaluation process and confirm if the item is acceptable for exchange.
When visiting the store, kindly bring with you:
- The item for exchange
- Original Receipt
- Valid ID
We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.
Please note that the return or exchange of cosmetics, body care, fragrances items are not allowed unless the purchased items are confirmed damaged, defective, or expired.