We have a friendly and knowledgeable customer service team available to assist you with exchange requests for items from Alexander McQueen, Bottega Veneta, Burberry, Givenchy, Loewe, Hogan, Salvatore Ferragamo, and Tod’s, purchased through Trunc.ph. Please make sure to submit your exchange-in-store request within 30 days from the date of receipt of the item.
To be eligible for an exchange, the item must be in its original packaging and complete with tags and labels (if applicable). Make sure to include the Packing Slip and provide clear photos of the item to avoid any delays in the review process.
Exchanges due to the following reasons shall be automatically declined:
- Items were purchased on sale
- Items were not originally purchased from Trunc.ph
- Items have been altered, worn, or used
- Items were improperly handled by the customer
- Change of mind
When visiting the store, kindly bring with you:
- The item for exchange
- Original Receipt
- Valid ID
We will replace the item with exactly the same item in good condition. If the item you’re exchanging is no longer available, our customer service team will work with you to find a suitable replacement.