We generally do not accept exchanges, but if you receive a defective or damaged item, please contact our Concierge service at concierge@trunc.ph., and we will do our best to assist you. Additionally, we can facilitate in-store exchanges for said damaged or defective items received exclusively for the following brands:
- Alexander McQueen
- Bottega Veneta
- Burberry
- Givenchy
- Hogan
- Jimmy Choo
- Loewe
- Lush
- Salvatore Ferragamo
- Tod’s
Please note that all exchange requests are subject to final review by our team before the exchange is processed.
To ensure a smooth and hassle-free return process, please make sure that your return request complies with our Return and Exchange Policy guidelines.