Delivery via our 3rd party logistics partner is available within Metro Manila subject to a corresponding fee. Average lead time for delivery shall be within 5 working days from the date the order was confirmed. To avoid delays, please ensure that all necessary entry permit / gate pass / worker’s pass required by the building / subdivision is secured prior to the scheduled delivery date. Fees related to the processing of the said permits / entry passes shall be for the account of the customer.
For deliveries of big furniture pieces (i.e., Grand/Sectional Sofa, King Bed, etc.), the customer confirms that:
- The item can fit in the main entry door and/or the room where it will be placed.
- The item can fit in the stairwell, hallway, and passageways.
- The space and passageways are free of posts / beams which can hinder the entry of the item.
- There is enough space in the stair’s half landings to accommodate the lifting / turning of the item
For building units:
- There is a designated service elevator which can be used to transport the item.
- The proportion / size of the item can fit in the designated service elevator.
Note: The company shall not be liable for failed deliveries due to physical constraints in the location. Our standard delivery service does not cover the following:
- Manual lifting of large / heavy items via stairs for more than 2 floors
- Lifting of items using cranes / harness and other similar methods
The Company shall not be responsible for delays of delivery due to Force Majeure or other events which make the delivery considerably more difficult or impossible, even if binding time periods and delivery deadlines have been agreed. Those events permit the Company to delay the delivery or service for the duration of the hindrance.
If for any reason the Customer fails to accept delivery of any of the products despite Customer’s confirmation, or the Company is unable to deliver on time because the Customer has not provided appropriate instructions, documents, or authorizations / permits:
- Risk to the Products shall pass on to the Customer (including damage caused by the loading / unloading of the goods).
- Requests to re-deliver the item/s shall be charged with the corresponding delivery fee which must be paid in full before the item/s will be released.
- Re-delivery will be scheduled within five (5) working days after the failed delivery attempt.
- Due to storage constraints at our Warehouse, we cannot keep sold items for more than 5 working days. Orders with failed deliveries which are left undelivered after the given period shall be canceled and refunded to the customer less delivery charges paid.