Trunc store credit is a mode of refund offered to customers for their approved returns. The benefit of choosing store credit is a faster refund process. Only registered customers are able to receive and use store credit.
Your store credit can be used as a mode of payment on any future Trunc purchase. It is valid within the system for 1 year.
Read more about refunding your order here.
Here are some common questions about using store credit:
Can I use a partial amount or do I have to use the full store credit amount?
You do not have to use the full amount in one purchase. You can apply a partial amount upon checkout. The remaining balance will be stored in your account until it reaches the validity date. For any order total that goes above your store credit amount, you will be asked to select another mode of payment to cover the excess amount. Store credit can be used to pay for the full order total including shipping fees.
Can I still use promo or voucher codes if I use store credit?
You can still use any valid promo or voucher codes together with store credit since store credit is treated as a mode of payment.
How will I know if my purchase using store credit was successful?
Similar to a regular Trunc purchase, you will receive an order confirmation email. A separate email will be sent to you with your updated store credit balance. You may also view your store credit balance from your account dashboard.
What is the validity of my store credit?
Store Credit is valid for one (1) year from the date of issuance. A reminder email will automatically be sent one week before your store credit expiry date.
I used my Store Credit near its expiration date but my order was cancelled due to items' unavailability. What will happen to the used Store Credit?
If the order is cancelled, we will refund your purchase via Store Credit. The validity of your new Store Credit will reset and the one (1) year validity from the date of issuance will apply.
I received store credits from different orders and dates, what will be the expiry date of my store credits? Will they have the same expiry date?
If you received multiple Store Credits with different issuance dates, each store credit will have a different expiry date. Expiry date of each Store Credit will be based on when it was credited to your account.
Each store credit will have a (one) 1 year validity upon issuance. To check your Store Credit balance and expiry, go to My Account > My Store Credit.
I placed an order using my store credit and there is an unavailable item in my order, how will I be refunded?
For orders paid via Store Credit but was cancelled due to unavailability, the mode of refund would still be Store Credit where it will have a new validity period.
I used Store Credit and Credit Card as payment methods when I placed my order, however, there is an unavailable item in my order. How will I be refunded?
We will process the refund of the unavailable or cancelled items based on the payment method used. If you paid using your Store Credits and Credit Card, we will re-issue the amount used from your Store Credit and we will process the charge reversal in your credit card.
I used Store Credit and another mode of payment, but my payment encountered an error. What should I do?
Store credit may be applied in conjunction with available payment methods to complete a single purchase. If payment fails, please reach out to our customer service team via chat or via email (concierge@trunc.ph) so we can initiate the refund process.
When can I expect the refund of my order using store credit?
The amount refunded will automatically reflect on the customer's account within twenty four (24) to seventy two (72) hours. An email regarding your Store Credit balance will also be sent to the email address associated with your account on Trunc.ph.
Is Store Credit Transferrable?
Store credit can only be issued to one (1) account on Trunc.ph. It cannot be distributed among multiple accounts, and is non-transferable.
I did not receive my store credit. How can I check if my refund is successful?
A Store Credit balance email will be sent to the email address associated with your Trunc.ph account. Aside from your main Inbox, please also check your Spam folder. If you did not receive an email, you may get in touch with concierge@trunc.ph. Trunc Concierge operates daily from 9am to 9pm.
You may also check your Store Credit balance on Trunc.ph by logging in, then go to My Account > My Store Credit
Is promotional voucher convertible to Store Credit when there is an item unavailable?
Promotional vouchers are non-refundable and cannot be exchanged with cash or any other form of discounts.
Can my store credit payment be refunded via Credit Card?
Store Credit cannot be refunded via credit card or other modes of payment. Store credit is not convertible to cash or cannot be exchanged with items.
If you still wish to proceed with your order, we can offer other items as an alternative. However, price difference may apply.
For any additional questions or concerns about your store credit, reach out to our concierge via chat or email for more assistance.